All Systems Operational

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ezyVet Software: US and Canada Central ? Operational
ezyVet Software: US and Canada West ? Operational
ezyVet Software: US and Canada East ? Operational
ezyVet Software: Australia ? Operational
ezyVet Software: New Zealand ? Operational
ezyVet Software: Asia ? Operational
ezyVet Software: Europe ? Operational
ezyVet Software: Version Specific ? Operational
Third Party Integrations ? Operational
Abaxis Vetscan Fuse ? Operational
Antech ? Operational
Asteris/Keystone - PACS/Radiography Integration ? Operational
Cubex ? Operational
Dropbox ? Operational
Emailed Labs ? Operational
ezyVet iOS App ? Operational
ezyVet Lab Transmit ? Operational
Google Cloud Print ? Operational
Google Maps API ? Operational
GreenlinePet ? Operational
Heska ? Operational
Heska SDI ? Operational
IDEXX Reference US ? Operational
IDEXX VetConnect Plus ? Operational
IDEXX VetLab Station ? Operational
Lyppard - Product Supplier Integration ? Operational
Methsof ? Operational
PetSure ? Operational
Product Supplier Integration ? Operational
Provet - Product Supplier Integration ? Operational
Smart Flow ? Operational
Sound SPI ? Operational
Vet Rocket ? Operational
Vetsource ? Operational
Xero ? Operational
Payjunction Payment Solution ? Operational
VetEnvoy Operational
Twilio SMS Provider ? Operational
API Operational
Heska Imaging ? Operational
Fax Integration Operational
Covetrus Operational
Zoom Operational
Windcave/PaymentExpress Operational
ezyVet Academy/Absorb Platform Operational
IDEXX Web PACS Operational
Amazon Cloud Infrastructure ? Operational
AWS dynamodb-us-west-2 Operational
AWS ec2-us-west-2 Operational
AWS elasticache-us-west-2 Operational
AWS elb-us-west-2 Operational
AWS rds-us-west-2 Operational
AWS s3-us-west-2 Operational
AWS dynamodb-us-east-2 Operational
AWS ec2-us-east-2 Operational
AWS elasticache-us-east-2 Operational
AWS elb-us-east-2 Operational
AWS rds-us-east-2 Operational
AWS s3-us-east-2 Operational
AWS dynamodb-us-east-1 Operational
AWS ec2-us-east-1 Operational
AWS elasticache-us-east-1 Operational
AWS elb-us-east-1 Operational
AWS rds-us-east-1 Operational
AWS dynamodb-ap-southeast-1 Operational
AWS ec2-ap-southeast-1 Operational
AWS elasticache-ap-southeast-1 Operational
AWS elb-ap-southeast-1 Operational
AWS rds-ap-southeast-1 Operational
AWS s3-ap-southeast-1 Operational
AWS dynamodb-eu-west-1 Operational
AWS ec2-eu-west-1 Operational
AWS elasticache-eu-west-1 Operational
AWS elb-eu-west-1 Operational
AWS rds-eu-west-1 Operational
AWS s3-eu-west-1 Operational
AWS route53-us-west-2 Operational
AWS route53-us-east-2 Operational
AWS route53-us-east-1 Operational
AWS route53-eu-west-1 Operational
AWS route53-ap-southeast-2 Operational
AWS route53-ap-southeast-1 Operational
AWS route53resolver-ap-southeast-1 Operational
AWS route53resolver-ap-southeast-2 Operational
AWS route53resolver-us-east-1 Operational
AWS route53resolver-us-east-2 Operational
AWS route53resolver-us-west-2 Operational
AWS route53resolver-eu-west-1 Operational
AWS cloudwatch-us-east-1 Operational
AWS cloudwatch-ap-southeast-1 Operational
AWS cloudwatch-ap-southeast-2 Operational
AWS cloudwatch-eu-west-1 Operational
AWS cloudwatch-us-east-2 Operational
AWS cloudwatch-us-west-2 Operational
Phone system ? Operational
Vet Radar Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 9, 2022

No incidents reported today.

Aug 8, 2022

No incidents reported.

Aug 7, 2022
Resolved - This incident has been resolved.
Aug 7, 07:22 NZST
Update - Database maintenance is now complete for impacted customers and all ezyVet sites should be accessible once again. Please contact ezyVet support if you are still unable to access your site. We will be monitoring for the next 5-10mins to ensure everything is functioning as expected.
Aug 7, 07:12 NZST
Monitoring - There will be scheduled downtime for ezyVet database maintenance beginning at 5am AEST Sunday 7th August 2022. ezyVet will not be available for up to 30 minutes during this time.
Aug 6, 10:10 NZST
Aug 6, 2022
Resolved - This incident has been resolved.
Aug 6, 12:36 NZST
Update - We are continuing to investigate this issue.
Aug 6, 12:36 NZST
Investigating - Smartflow's technical team is currently investigating the performance issues that are occurring with Login and Syncing.
Aug 5, 10:11 NZST
Resolved - This incident has been resolved.
Aug 6, 10:07 NZST
Update - We are continuing to monitor for any further issues.
Aug 6, 10:05 NZST
Update - There will be scheduled downtime for ezyVet database maintenance beginning at 5am AEST Sunday 5th August 2022. ezyVet will not be available for up to 30 minutes during this time.
Aug 6, 10:04 NZST
Update - We are continuing to monitor for any further issues.
Aug 6, 08:44 NZST
Monitoring - There will be scheduled downtime for ezyVet database maintenance beginning at 5am AEST Sunday 5th August 2022. ezyVet will not be available for up to 30 minutes during this time.
Aug 6, 08:44 NZST
Aug 5, 2022
Resolved - The issue has been resolved and monitoring has successfully passed. All systems are back to operational levels.

Thank you for your patience as we worked through resolving this issue.

Aug 5, 14:19 NZST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 5, 05:46 NZST
Resolved - This incident has been resolved.
Aug 5, 03:29 NZST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 5, 03:15 NZST
Investigating - We are currently investigating this issue.
Aug 5, 02:38 NZST
Aug 4, 2022
Completed - The scheduled maintenance has been completed.
Aug 4, 17:15 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 14:45 NZST
Scheduled - SmartFlow have scheduled maintenance occurring for approximately 2hrs beginning August 3rd 2022, 11:00 PM EST. This is expected to cause intermittent downtime for Smartflow services and may cause delays in Smartflow events syncing back to ezyVet.

Please see smartflowsheet.freshstatus.io for the most up to date information from Smartflow on this.

Aug 2, 13:28 NZST
Aug 3, 2022
Resolved - This incident has been resolved.
Aug 3, 16:49 NZST
Identified - IDEXX, one of our third-party integrations, is currently experiencing an issue with Reference Lab Diagnostics. This is affecting the ability to request IDEXX diagnostics on ezyVet. Our Development teams are working towards a resolution for this issue -- and we will provide updates where possible. If you are looking for further assistance please contact the IDEXX or ezyVet teams directly.
Aug 3, 07:45 NZST
Investigating - Error message: javax.persistence.PersistenceException:org.hibernate.exception.GEnernicIDBCException: Cannot open connection.

Our technical team is currently investigating the outage that is occurring with IDEXX Diagnostics/ezyVet
We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.

Aug 3, 06:53 NZST
Resolved - This incident has been resolved.
Aug 3, 16:49 NZST
Investigating - IDEXX, one of our third-party integrations, is currently experiencing an issue with in-house diagnostics being received by ezyVet diagnostic requests. This is affecting the ability for ezyVet requested diagnostics to show on IVLS VetLab stations.

Results for these tests will be coming back to ezyVet -- but they will be processed into the unallocated worklist within ezyVet.
We are currently working with IDEXX to investigate and resolve this issue urgently.

Aug 3, 09:43 NZST
Aug 2, 2022

No incidents reported.

Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022
Resolved - This incident has been resolved.
Jul 29, 07:16 NZST
Monitoring - This is has now been resolved by AWS and access to ezyVet should be restored. Our technical team will be monitoring this for the next 20 minutes to ensure the system is completely stabilized.
Jul 29, 06:35 NZST
Identified - Update from AWS- They have identified the issue and are currently working on a resolution
Jul 29, 05:53 NZST
Update - We are continuing to investigate this issue.
Jul 29, 05:33 NZST
Update - We are continuing to investigate this issue.
Jul 29, 05:32 NZST
Investigating - We are currently investigating this issue.
Jul 29, 05:07 NZST
Jul 28, 2022

No incidents reported.

Jul 27, 2022

No incidents reported.

Jul 26, 2022

No incidents reported.