All Systems Operational

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ezyVet Software: US and Canada Central ? Operational
ezyVet Software: US and Canada West ? Operational
ezyVet Software: US and Canada East ? Operational
ezyVet Software: Australia ? Operational
ezyVet Software: New Zealand ? Operational
ezyVet Software: Asia ? Operational
ezyVet Software: Europe ? Operational
ezyVet Software: Version Specific ? Operational
Vet Radar Operational
Third Party Integrations ? Operational
Abaxis Vetscan Fuse ? Operational
Antech ? Operational
Asteris/Keystone - PACS/Radiography Integration ? Operational
Cubex ? Operational
Dropbox ? Operational
Emailed Labs ? Operational
ezyVet iOS App ? Operational
ezyVet Lab Transmit ? Operational
Google Maps API ? Operational
GreenlinePet ? Operational
Heska ? Operational
Heska SDI ? Operational
IDEXX Reference US ? Operational
IDEXX VetConnect Plus ? Operational
IDEXX VetLab Station ? Operational
Lyppard - Product Supplier Integration ? Operational
Methsof ? Operational
PetSure ? Operational
Product Supplier Integration ? Operational
Provet - Product Supplier Integration ? Operational
Smart Flow ? Operational
Sound SPI ? Operational
Vet Rocket ? Operational
Vetsource ? Operational
Xero ? Operational
Payjunction Payment Solution ? Operational
VetEnvoy Operational
Twilio SMS Provider ? Operational
API Operational
Heska Imaging ? Operational
Fax Integration Operational
Covetrus Operational
Zoom Operational
Windcave/PaymentExpress Operational
ezyVet Academy/Absorb Platform Operational
IDEXX Web PACS Operational
Zoetis SDI Operational
MWI ? Operational
SMS Provider: Modica Operational
Trupanion Operational
Amazon Cloud Infrastructure ? Operational
AWS dynamodb-us-west-2 Operational
AWS ec2-us-west-2 Operational
AWS elasticache-us-west-2 Operational
AWS elb-us-west-2 Operational
AWS rds-us-west-2 Operational
AWS s3-us-west-2 Operational
AWS dynamodb-us-east-2 Operational
AWS ec2-us-east-2 Operational
AWS elasticache-us-east-2 Operational
AWS elb-us-east-2 Operational
AWS rds-us-east-2 Operational
AWS s3-us-east-2 Operational
AWS dynamodb-us-east-1 Operational
AWS ec2-us-east-1 Operational
AWS elasticache-us-east-1 Operational
AWS elb-us-east-1 Operational
AWS rds-us-east-1 Operational
AWS dynamodb-ap-southeast-1 Operational
AWS ec2-ap-southeast-1 Operational
AWS elasticache-ap-southeast-1 Operational
AWS elb-ap-southeast-1 Operational
AWS rds-ap-southeast-1 Operational
AWS s3-ap-southeast-1 Operational
AWS dynamodb-eu-west-1 Operational
AWS ec2-eu-west-1 Operational
AWS elasticache-eu-west-1 Operational
AWS elb-eu-west-1 Operational
AWS rds-eu-west-1 Operational
AWS s3-eu-west-1 Operational
AWS route53-us-west-2 Operational
AWS route53-us-east-2 Operational
AWS route53-us-east-1 Operational
AWS route53-eu-west-1 Operational
AWS route53-ap-southeast-2 Operational
AWS route53-ap-southeast-1 Operational
AWS route53resolver-ap-southeast-1 Operational
AWS route53resolver-ap-southeast-2 Operational
AWS route53resolver-us-east-1 Operational
AWS route53resolver-us-east-2 Operational
AWS route53resolver-us-west-2 Operational
AWS route53resolver-eu-west-1 Operational
AWS cloudwatch-us-east-1 Operational
AWS cloudwatch-ap-southeast-1 Operational
AWS cloudwatch-ap-southeast-2 Operational
AWS cloudwatch-eu-west-1 Operational
AWS cloudwatch-us-east-2 Operational
AWS cloudwatch-us-west-2 Operational
Phone system ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 28, 2023
Degraded performance for some customers in US West Region.
Resolved - The issue has been resolved and monitoring has successfully passed. All systems are back to operational levels.

Thank you for your patience as we worked through resolving this issue.
Nov 28, 14:55 NZDT
Monitoring - Our technical team have applied a fix to this issue. They will be monitoring this for the next 20 minutes to ensure the system is completely stabilized.
Nov 28, 14:34 NZDT
Identified - Our technical team are currently in the process of resolving the performance issues that are occurring with ezyVet in the US West region

We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
Nov 28, 14:31 NZDT
Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023
Degraded Performance for Customers in Australia, New Zealand and Asia
Resolved - The issue has been resolved and monitoring has successfully passed. All systems are back to operational levels.

Thank you for your patience as we worked through resolving this issue.
Nov 22, 17:11 NZDT
Monitoring - Our technical team have applied a fix for this issue. We will be monitoring this for the next 20 minutes to ensure the system has completely stabilised.
Nov 22, 16:49 NZDT
Identified - Our technical team have identified the underlying issue and are currently implementing a solution. Some customers will already see site performance returning to expected levels. We expect this to be resolved for all customers within the next 3-5mins.

Thank you for your patience while we resolve this issue.
Nov 22, 16:44 NZDT
Investigating - Our technical team are currently investigating the performance issues that are occurring with ezyVet in the Australia, New Zealand and Asia regions.

We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
Nov 22, 16:36 NZDT
Nov 21, 2023
Performance issues in the Australian/New Zealand Regions
Resolved - This incident has been resolved.
Nov 21, 14:38 NZDT
Monitoring - The technical team has applied a fix to this issue. They will be monitoring this for the next 20 minutes to ensure the system is completely stabilized.
Nov 21, 14:20 NZDT
Investigating - Our technical team is currently investigating the outage that is occurring with ezyVet in the Australian/New Zealand regions

We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
Nov 21, 14:09 NZDT
Nov 20, 2023
Performance Issue in APSE2 (APAC) Region
Resolved - This issue has now been fully resolved.
Nov 20, 15:19 NZDT
Monitoring - ezyVet speeds are now returning to normal and our Platform Engineers are continuing to monitor the situation to ensure that the issue is fully resolved.
Nov 20, 15:09 NZDT
Identified - Our Platform Engineers have identified the issue and are working on a fix.

We will be in touch as soon as further updates are available, and apologise for the impact this is having in the meantime.
Nov 20, 14:50 NZDT
Investigating - Our technical team are currently investigating the performance issues that are occurring with ezyVet in the APAC region

We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
Nov 20, 14:42 NZDT
Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023

No incidents reported.

Nov 16, 2023

No incidents reported.

Nov 15, 2023

No incidents reported.

Nov 14, 2023

No incidents reported.

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