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ezyVet Software: US and Canada Central
Operational
ezyVet Software: US and Canada West
Operational
ezyVet Software: US and Canada East
Operational
ezyVet Software: Australia
Operational
ezyVet Software: New Zealand
Operational
ezyVet Software: Asia
Operational
ezyVet Software: Europe
Operational
ezyVet Software: Version Specific
Operational
Vet Radar Operational
Third Party Integrations
Operational
90 days ago
95.96 % uptime
Today
Abaxis Vetscan Fuse
Operational
Antech
Operational
Asteris/Keystone - PACS/Radiography Integration
Operational
Cubex
Operational
Dropbox
Operational
Emailed Labs
Operational
ezyVet iOS App
Operational
ezyVet Lab Transmit
Operational
Google Maps API
Operational
GreenlinePet
Operational
Heska
Operational
Heska SDI
Operational
IDEXX Reference US
Operational
IDEXX VetConnect Plus
Operational
IDEXX VetLab Station
Operational
Lyppard - Product Supplier Integration
Operational
Methsof
Operational
PetSure
Operational
Product Supplier Integration
Operational
Provet - Product Supplier Integration
Operational
Smart Flow
Operational
Sound SPI
Operational
Vet Rocket
Operational
Vetsource
Operational
Xero
Operational
Payjunction Payment Solution
Operational
VetEnvoy Operational
Twilio SMS Provider
Operational
API Operational
Heska Imaging
Operational
Fax Integration Operational
Covetrus Operational
Zoom Operational
Windcave/PaymentExpress Operational
ezyVet Academy/Absorb Platform Operational
IDEXX Web PACS Operational
Zoetis SDI Operational
MWI
Operational
90 days ago
95.96 % uptime
Today
Amazon Cloud Infrastructure
Operational
AWS dynamodb-us-west-2 Operational
AWS ec2-us-west-2 Operational
AWS elasticache-us-west-2 Operational
AWS elb-us-west-2 Operational
AWS rds-us-west-2 Operational
AWS s3-us-west-2 Operational
AWS dynamodb-us-east-2 Operational
AWS ec2-us-east-2 Operational
AWS elasticache-us-east-2 Operational
AWS elb-us-east-2 Operational
AWS rds-us-east-2 Operational
AWS s3-us-east-2 Operational
AWS dynamodb-us-east-1 Operational
AWS ec2-us-east-1 Operational
AWS elasticache-us-east-1 Operational
AWS elb-us-east-1 Operational
AWS rds-us-east-1 Operational
AWS dynamodb-ap-southeast-1 Operational
AWS ec2-ap-southeast-1 Operational
AWS elasticache-ap-southeast-1 Operational
AWS elb-ap-southeast-1 Operational
AWS rds-ap-southeast-1 Operational
AWS s3-ap-southeast-1 Operational
AWS dynamodb-eu-west-1 Operational
AWS ec2-eu-west-1 Operational
AWS elasticache-eu-west-1 Operational
AWS elb-eu-west-1 Operational
AWS rds-eu-west-1 Operational
AWS s3-eu-west-1 Operational
AWS route53-us-west-2 Operational
AWS route53-us-east-2 Operational
AWS route53-us-east-1 Operational
AWS route53-eu-west-1 Operational
AWS route53-ap-southeast-2 Operational
AWS route53-ap-southeast-1 Operational
AWS route53resolver-ap-southeast-1 Operational
AWS route53resolver-ap-southeast-2 Operational
AWS route53resolver-us-east-1 Operational
AWS route53resolver-us-east-2 Operational
AWS route53resolver-us-west-2 Operational
AWS route53resolver-eu-west-1 Operational
AWS cloudwatch-us-east-1 Operational
AWS cloudwatch-ap-southeast-1 Operational
AWS cloudwatch-ap-southeast-2 Operational
AWS cloudwatch-eu-west-1 Operational
AWS cloudwatch-us-east-2 Operational
AWS cloudwatch-us-west-2 Operational
Phone system
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
IDEXX SmartFlow Scheduled Maintenance Oct 8, 2023 09:30-12:30 NZDT
IDEXX SmartFlow are performing scheduled maintenance and upgrades on their server. This maintenance will result in a temporary unavailability of the SmartFlow.

Please contact the IDEXX SmartFlow team directly or see their status page (https://smartflowsheet.freshstatus.io/incident/389918) for further details.

Posted on Sep 22, 2023 - 09:59 NZST
Past Incidents
Sep 24, 2023

No incidents reported today.

Sep 23, 2023

No incidents reported.

Sep 22, 2023
Resolved - This incident has been resolved.
Sep 22, 13:00 NZST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 22, 12:43 NZST
Identified - The issue has been identified and a fix is being implemented.
Sep 22, 12:32 NZST
Investigating - We are currently investigating this issue.
Sep 22, 12:25 NZST
Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023
Resolved - The issue has been resolved and monitoring has successfully passed. All systems are back to operational levels.

Thank you for your patience as we worked through resolving this issue.

Sep 19, 21:10 NZST
Update - We are continuing our monitoring efforts due to this incident and our technical team has advised everything is looking stable following the change we have implemented.

Our technical team has completed additional work on an issue impacting background tasks such as communication, billing trigger, and diagnostic result processing where some customers may have been experiencing delays. These tasks are now up to date and will be processed as expected once again.

AWS are still indicating they are working through the issue on their end and we will continue to monitor their progress.

Sep 19, 10:29 NZST
Monitoring - Our technical team have implemented a change to mitigate the impact of the Amazon Web Services outage for ezyVet customers in USW2. Customers should be able to access ezyVet once again and will see overall functionality returning to normal.

We are continuing to monitor the situation closely and will provide additional updates as they are available.

Sep 19, 08:34 NZST
Identified - Our technical team have identified this issue is related to an outage with Amazon Web Service that is impacting ezyVet and some of our integration partners such as diagnostic integrations and outgoing communication processing. Our technical team are currently working on mitigating the impact to ezyVet customers where possible and monitoring updates from the Amazon Web Services team as they work through resolution of this incident on their end.

We appreciate your continued patience while this situation is ongoing and will provide updates as they come available.

Sep 19, 08:16 NZST
Investigating - Our technical team are currently investigating the performance issues that are occurring with ezyVet in the USW2 region. We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
Sep 19, 07:03 NZST
Resolved - Our Platform Engineers have identified and resolved this issue, so ezyVet site speeds have returned to normal. We'll continue monitoring the situation to ensure performance is maintained.
Sep 19, 12:20 NZST
Investigating - Our technical team is currently investigating the performance issues that are occurring with ezyVet in the APSE2 region

We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.

Sep 19, 11:17 NZST
Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023
Resolved - This incident has been resolved.
Sep 15, 11:39 NZST
Investigating - FINAL test
Sep 15, 11:39 NZST
Resolved - This incident has been resolved.
Sep 15, 11:38 NZST
Investigating - Test
Sep 15, 11:37 NZST
Resolved - The issue has been resolved and monitoring has successfully passed. All systems are back to operational levels.

Thank you for your patience as we worked through resolving this issue.

Sep 15, 10:10 NZST
Monitoring - Test Monitoring
Sep 15, 10:09 NZST
Update - Test update
Sep 15, 10:09 NZST
Investigating - TEST ONLY
Sep 15, 10:01 NZST
Sep 14, 2023

No incidents reported.

Sep 13, 2023

No incidents reported.

Sep 12, 2023
Resolved - This incident has been resolved.
Sep 12, 19:04 NZST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 12, 18:55 NZST
Update - We are continuing to investigate this issue.
Sep 12, 18:46 NZST
Investigating - Our technical team are currently investigating the outage that is occurring with ezyVet in the USE2 region

We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.

Sep 12, 18:45 NZST
Sep 11, 2023

No incidents reported.

Sep 10, 2023

No incidents reported.