All Systems Operational

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ezyVet Software: US and Canada Central ? Operational
ezyVet Software: US and Canada West ? Operational
ezyVet Software: US and Canada East ? Operational
ezyVet Software: Australia ? Operational
ezyVet Software: New Zealand ? Operational
ezyVet Software: Asia ? Operational
ezyVet Software: Europe ? Operational
ezyVet Software: Version Specific ? Operational
Third Party Integrations ? Operational
90 days ago
100.0 % uptime
Today
Abaxis Vetscan Fuse ? Operational
Antech ? Operational
Asteris/Keystone - PACS/Radiography Integration ? Operational
Cubex ? Operational
Dropbox ? Operational
Emailed Labs ? Operational
ezyVet iOS App ? Operational
ezyVet Lab Transmit ? Operational
Google Cloud Print ? Operational
Google Maps API ? Operational
GreenlinePet ? Operational
Heska ? Operational
Heska SDI ? Operational
IDEXX Reference US ? Operational
IDEXX VetConnect Plus ? Operational
IDEXX VetLab Station ? Operational
Lyppard - Product Supplier Integration ? Operational
Methsof ? Operational
PetSure ? Operational
Product Supplier Integration ? Operational
Provet - Product Supplier Integration ? Operational
Smart Flow ? Operational
Sound SPI ? Operational
Vet Rocket ? Operational
Vetsource ? Operational
Xero ? Operational
Payjunction Payment Solution ? Operational
VetEnvoy Operational
Twilio SMS Provider ? Operational
API Operational
Heska Imaging ? Operational
Fax Integration Operational
Covetrus Operational
90 days ago
100.0 % uptime
Today
Zoom Operational
Windcave/PaymentExpress Operational
ezyVet Academy/Absorb Platform Operational
Amazon Cloud Infrastructure ? Operational
AWS dynamodb-us-west-2 Operational
AWS ec2-us-west-2 Operational
AWS elasticache-us-west-2 Operational
AWS elb-us-west-2 Operational
AWS rds-us-west-2 Operational
AWS s3-us-west-2 Operational
AWS dynamodb-us-east-2 Operational
AWS ec2-us-east-2 Operational
AWS elasticache-us-east-2 Operational
AWS elb-us-east-2 Operational
AWS rds-us-east-2 Operational
AWS s3-us-east-2 Operational
AWS dynamodb-us-east-1 Operational
AWS ec2-us-east-1 Operational
AWS elasticache-us-east-1 Operational
AWS elb-us-east-1 Operational
AWS rds-us-east-1 Operational
AWS dynamodb-ap-southeast-1 Operational
AWS ec2-ap-southeast-1 Operational
AWS elasticache-ap-southeast-1 Operational
AWS elb-ap-southeast-1 Operational
AWS rds-ap-southeast-1 Operational
AWS s3-ap-southeast-1 Operational
AWS dynamodb-eu-west-1 Operational
AWS ec2-eu-west-1 Operational
AWS elasticache-eu-west-1 Operational
AWS elb-eu-west-1 Operational
AWS rds-eu-west-1 Operational
AWS s3-eu-west-1 Operational
AWS route53-us-west-2 Operational
AWS route53-us-east-2 Operational
AWS route53-us-east-1 Operational
AWS route53-eu-west-1 Operational
AWS route53-ap-southeast-2 Operational
AWS route53-ap-southeast-1 Operational
AWS route53resolver-ap-southeast-1 Operational
AWS route53resolver-ap-southeast-2 Operational
AWS route53resolver-us-east-1 Operational
AWS route53resolver-us-east-2 Operational
AWS route53resolver-us-west-2 Operational
AWS route53resolver-eu-west-1 Operational
AWS cloudwatch-us-east-1 Operational
AWS cloudwatch-ap-southeast-1 Operational
AWS cloudwatch-ap-southeast-2 Operational
AWS cloudwatch-eu-west-1 Operational
AWS cloudwatch-us-east-2 Operational
AWS cloudwatch-us-west-2 Operational
Phone system ? Operational
90 days ago
100.0 % uptime
Today
Vet Radar Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jul 5, 2022

No incidents reported today.

Jul 4, 2022

No incidents reported.

Jul 3, 2022

No incidents reported.

Jul 2, 2022

No incidents reported.

Jul 1, 2022

No incidents reported.

Jun 30, 2022
Resolved - The issue has been resolved by the PetSure team and monitoring has successfully passed. All systems are back to operational levels.

Thank you for your patience as we worked through resolving this issue.

Jun 30, 11:29 NZST
Investigating - PeSure, one of our third-party integrations, is currently experiencing an issue with GapOnly Integration. This is affecting the ability to use GapOnly Payments on ezyVet.
Please note: This does not impact eClaims through the PetSure Platform/ezyVet.
Please contact PetSure directly for any further assistance.

Jun 29, 14:15 NZST
Resolved - The issue has been resolved and monitoring has successfully passed. All systems are back to operational levels.

Thank you for your patience as we worked through resolving this issue.

Jun 30, 08:34 NZST
Monitoring - The system has stabilized and response times have now returned to expected levels. Customers should be able to access and navigate ezyVet as normal once again.

We will be monitoring this for the next 20 minutes to ensure the system is completely stabilized.

Thank you for your patience while this issue was resolved.

Jun 30, 08:14 NZST
Investigating - Our technical team are currently investigating the performance issues that are occurring with ezyVet in the US West region

We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.

Jun 30, 08:08 NZST
Jun 29, 2022
Resolved - This incident has been resolved.
Jun 29, 20:51 NZST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 29, 20:14 NZST
Identified - The issue has been identified and a fix is being implemented.
Jun 29, 19:57 NZST
Investigating - We are currently investigating this issue.
Jun 29, 19:51 NZST
Jun 28, 2022
Resolved - The issue has been resolved and monitoring has successfully passed. All systems are back to operational levels.

Thank you for your patience as we worked through resolving this issue.

Jun 28, 17:38 NZST
Update - We are continuing to monitor for any further issues.
Jun 28, 17:37 NZST
Monitoring - The technical team have applied a fix to this issue. They will be monitoring this for the next 20 minutes to ensure the system is completely stabilized.
Jun 28, 16:11 NZST
Identified - Our technical team have identified the root cause and are currently implementing a solution. We expect this fix to be live now and customers should start gaining access back to Vet Radar within the next 5 minutes.

Thank you for your patience while we resolve this issue.

Jun 28, 16:05 NZST
Investigating - Our technical team are currently investigating the performance issues that is occurring with Vet Radar.

We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.

Jun 28, 15:50 NZST
Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022
Resolved - The issue has been resolved and monitoring has successfully passed. All systems are back to operational levels.

Thank you for your patience as we worked through resolving this issue.

Jun 24, 07:45 NZST
Monitoring - The technical team has applied a fix to this issue. They will be monitoring this for the next 20 minutes to ensure the system is completely stabilized.
Jun 24, 07:25 NZST
Investigating - Our technical team is currently investigating the outage that is occurring with ezyVet in the USE1 region

We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.

Jun 24, 06:57 NZST
Jun 23, 2022

No incidents reported.

Jun 22, 2022

No incidents reported.

Jun 21, 2022
Resolved - The issue has been resolved and monitoring has successfully passed. All systems are back to operational levels.

Thank you for your patience as we worked through resolving this issue.

Jun 21, 13:34 NZST
Monitoring - The technical team have applied a fix to this issue. Customers will need to perform a hard refresh (ctrl+f5) for this to fully apply this fix. We will be monitoring this for the next 20 minutes to ensure the system is completely stabilized.

Please contact ezyVet support if you continue to experience errors on your site.

Jun 21, 12:25 NZST
Identified - Our technical team have identified the root cause and are currently implementing a solution. We expect this fix to be live in approximately 10-15 minutes.

Thank you for your patience while we resolve this issue.

Jun 21, 12:10 NZST
Investigating - Our technical team are currently investigating an issue for customers on version 35.2 causing errors navigating to and opening invoices.

We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.

Jun 21, 11:53 NZST
Resolved - This incident has been resolved.
Jun 21, 08:39 NZST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 21, 00:44 NZST
Investigating - Covetrus, one of our third-party integrations, is currently experiencing an issue. This is affecting the ability to validate integration credentials and place orders via the integration on ezyVet and is causing connection errors to display.

We are currently looking into this to identify the underlying cause in liaison with the Covetrus team.

Jun 20, 18:08 NZST